Shipping & Delivery
Delivery charges are automatically calculated depending on your location wthin your cart or during checkout.
Deliveries within 50 miles of our site here in mid Kent are undertaken by our own vehicle. Outside of this radius, the pots will be sent on a pallet by carrier and will be delivered kerbside. Please note that the driver is not responsible for unpacking the product or removing pallets and/or packaging materials.
The standard carrier delivery vehicle is an 18 ton rigid-axle lorry (similar in size to a refuse lorry) and the goods will arrive palletised. If you have any concerns regarding the size of the delivery vehicle and your access please contact us immediately on 01732 850 300. Please note that there is an additional charge to arrange a smaller delivery vehicle.
Please ensure that the size of any doors, gates or access points which the pots will have to pass through have been checked against the pot’s measurements
Please ensure that you unpack and check your delivery thoroughly for any damages that may have occurred during transit. The driver should wait for you to inspect the product. If there are any damages please accept the delivery, photograph the damaged items and email the pictures to us. We then claim off the carrier and send you a replacement
Returns & Replacements
Any breakages or damage must be reported to us within 24hrs of delivery. Otherwise we cannot offer a full refund or a replacement pot.
You can of course choose to return any pot or pots to us but it must be within 5 working days. If the pot is returned in perfect condition, we will reimburse you in full.
Please note: The carriage costs for returns of this nature are at the responsibility of the customer. The pot will need to be palleted and securely fixed to the pallet.
We must reiterate that all our pots are hand-made and fired in wood fired kilns. The temperature in a wood fired kiln is not evenly distributed so that pots closer to the heat source will be darker and can shrink a little more making them up to 4 centimetres smaller than the listed size.
The pot you receive may vary slightly in colour or glaze from the images on this site but this does not constitute damage as it is an inherent part of the charm of a product that is not mass produced. No two pots will ever be exactly the same.
Payment, Pricing & Promotions
Payment must be made in full before any pot can be dispatched.
Please note: All online payments are handled in a secure environment and we do not share your e-mail details with any third party.
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