Terms and Conditions
About World Of Pots
Shipping & Delivery
Within 50 Miles (excluding Central London): £20 (see map)
Central London: £30
Please Note: Because of traffic problems we will only deliver to central London on a Sunday.
Further than 50 Miles - pallet deliveries: £40.00
Please Note: The delivery charge quoted is for UK land delivery only. This excludes the Scottish Highlands & Northern Ireland. For these areas contact us for a quotation.
Delivery should be in 4 - 5 days.
All Pots will be delivered by carrier on a pallet. Be certain that you have several pair of hands available to unpack the pot from the pallet and manoeuvre it into your garden. All of our large pots are very heavy. Also be certain that the pot will pass through any doors or gates. Get the tape measure out before you order. The delivery lorries are large with tail lifts so be certain you have adequate access for a large vehicle.
You will be contacted by the carrier and advised of the delivery date with an approximate time. Delivery is to kerbside and is week days only. You can rearrange delivery at a specific time on a particular day but this will involve an extra charge. You will be asked to inspect the goods upon delivery, and sign for their receipt. In the rare event that the goods are damaged, please note the damage and if at all possible take a digital photograph that can then be e-mailed to us.
PLEASE NOTE Pallets can be up to 2m high allowing several pots to be delivered on one pallet.
If a pot has been damaged in transit, please contact us within 24 hours supplying details of the damage and. If the goods are damaged we will of course replace them with no cost to you the customer.
As the pots are hand-made no two will ever be the same. You may find that colours and glaze vary slightly from the images on this site.
Privacy & Security
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Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and it's external serving vendors.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 14 days, though some may take longer. No personal information is stored, saved or collected.
Returns & Replacements
You can of course choose to return any pot or pots to us but it must be within 10 working days. If the pot is returned in perfect condition, we will reimburse you in full. The carriage costs for returns of this nature are the responsibility of the customer.
We must reiterate that all our pots are hand-made and fired in wood fired kilns. The temperature in a wood fired kiln is not evenly distributed so that pots closer to the heat source will be darker and can shrink a little more making them a centimetre or two smaller than the listed size.
The pot you receive may vary slightly in colour or glaze from the images on this site but this does not constitute damage as it is an inherent part of the charm of a product that is not mass produced. No two pots will ever be exactly the same.
Payment, Pricing & Promotions
Payment must be made in full before any pot can be dispatched.
Please note: All online payments are handled in a secure environment and we do not share your e-mail details with any third party.